Responding to the Opinions of Our Customers

Under our Mizuho brand slogan “Channel to Discovery,” we aim to be “a financial partner that helps customers shape their future and achieve their dreams.” Our goal is to help customers realize their aspirations and help them to create a better future.

Mizuho Corporate Bank conducted the Customer Satisfaction Survey of approximately 3,500 corporate customers. From the survey, we received many requests from customers, and, by viewing these opinions as important management resources, we are working to reflect such opinions when developing products and improving services.

We would like to introduce some of our initiatives to improve our services derived from the opinions of our customers.

• Mizuho Corporate Bank and Mizuho Bank have formed the Teamwork Promotion Committee to further strengthen their collaborative activities and thereby make significant improvements to customer convenience. For example, Mizuho Bank has established the Business Promotion Division for Employees of Corporate Customers to strengthen the framework for providing more convenient services for executives and employees of companies that have transaction relationships with Mizuho Corporate Bank.
• To meet the needs of Mizuho Bank customers expanding into overseas markets, we are collaborating with Mizuho Bank and are offering support by utilizing our international network and expertise.

• In the Customer Satisfaction Survey conducted in fiscal 2008, the upgrade of our international network and our provision of solutions on a global level were highly commended by customers. We are continually committed to providing more convenient services to our customers.

• To meet the needs of Japanese customers expanding into overseas markets and the requirements of customers based in other countries, we are striving to expand our coverage of overseas markets. Some recent additions are as follows (as of Jun 1, 2009).

  May 2006	:Converted New Delhi Representative Office to a branch.
  Jun 2006	:Established Wuxi Branch.
  Jul 2006	:Mizuho Corporate Bank Nederland N.V. established Brussels Branch.
  Oct 2006	:Converted Ho Chi Minh City Representative Office to a Branch.
  Feb 2007	:The status of the São Paulo Representative Office was changed so it could carry out business promotion activities.
  Mar 2007	:Established Moscow Representative Office.
  Apr 2007	:Established Milan Branch.
  May 2007	:The status of the Mexico Representative Office was changed so it could carry out business promotion activities.
  Jun 2007	:Established Dubai Branch.
  Jul 2007	:Mizuho Corporate Bank (China), Ltd. established Tianjin Branch.
  Oct 2007	:Mizuho Corporate Bank (China), Ltd. established Dalian Economic & Technological Development Area Sub-Branch.
  Nov 2007	:Established Canada Branch and Vancouver Office.
  Jan 2008	:The Michinoku Bank (Moscow), Ltd. acquired as a subsidiary in Russia. (Name was changed to "ZAO Mizuho Corporate Bank (Moscow)" in Apr 2008.)
  Apr 2008	:Established Taichung Branch. :Mizuho Corporate Bank (China), Ltd. established Qingdao Branch.
  Sep 2008	:Mizuho Corporate Bank (China), Ltd. established Guangzhou Branch. :Mizuho Corporate Bank Nederland N.V. established Madrid Representative Office.
  Oct 2008	:Established the Kowloon Sub-branch in Hong Kong.
  Mar 2009	:Mizuho Corporate Bank (China), Ltd. established Wuhan Branch.

• Along with the expansion of our international network, we are promoting business collaboration with financial institutions in other countries to strengthen a support system for our customers’ business expansion.

  Jun 2006	:Entered a business cooperation agreement with TISCO Bank Public Company (Thai financial institution).
  Sep 2006	:Entered a business cooperation agreement with Shinhan Bank (Korean commercial bank) and Good Morning Shinhan Securities.
  Sep 2006	:Formed a strategic business alliance with Korea Development Bank (fully state-owned bank).
  Oct 2006	:Entered a strategic business cooperation agreement with Michinoku Bank (Moscow), Ltd.
  Feb 2007	:Entered a comprehensive business cooperation agreement with Kazkommertsbank (Kazakh bank).
  Feb 2007	:Entered a comprehensive business cooperation agreement with Development Bank of Kazakhstan (fully state-owned bank).
  Mar 2007	:Entered a business cooperation agreement with Banco Mercantil del Norte, S.A. (Mexican bank).
  Oct 2007	:Formed a business collaboration with China CITIC Bank Corporation Ltd. (Chinese commercial bank).
  Jan 2008	:Formed a business alliance with State Bank of India (largest Indian bank).
  Jul 2008	:Formed a strategic business alliance with Tata Capital (the core financial company of India's Tata Group).

• We are working to improve service quality in existing international networks.

  Oct 2006	:Beijing Branch commenced renminbi business.
  Dec 2006	:Obtained financial holding company status (status required for a bank group to comprehensively conduct various investment bank business such as underwriting and dealing of corporate bonds, equities and other types of securities in the U.S.).
  Jun 2007	:Mizuho Corporate Bank (China) commenced business.
  Jul 2007	:Wuxi Branch of Mizuho Corporate Bank (China) , Ltd. commenced renminbi business.
  Dec 2007	:Tianjin Branch of Mizuho Corporate Bank (China) , Ltd. commenced renminbi business.
  Jul 2008	:Mizuho's Singapore Branch was awarded an upgrade of its banking license to a Full Bank License.
  Mar 2009	:Mizuho's Manila Branch was awarded an upgrade of its banking license to a Expanded Commercial Banking License.

• Based on requests from our customers, we have upgraded our corporate banking services by commencing the use of "Mizuho Advanced Bank" which is compatible with Windows Vista.
• We have improved Mizuho Global CMS, our cash management services, to make our services more convenient for overseas customers.
• By continuing to improve our main services after they were introduced in Oct 2006 and by focusing on improving convenience, our Internet banking Mizuho e-business site was highly commended by our customers in the Customer Satisfaction Survey conducted in fiscal 2008. Furthermore, in Mar 2009 we began to offer tax/bill payment pages on our Mizuho e-business site. To offer substantially greater convenience to our customers, we are continually expanding the service menu of our Internet banking Mizuho e-Business Site.

• To offer greater convenience to customers participating in defined contribution pension plans, in cooperation with an institution that manages the outsourcing of operations, in addition to listing the valuation profit/loss for individually managed assets on our homepage for participating customers, we have also listed the valuation profit/loss for each product as well as investment yields since using the plan. Furthermore, customers are now able to access details such as the balance of their defined contribution pension plan from mobile phones in addition to personal computers.

• To contribute to the healthy expansion of market-based indirect finance (such as the syndicated loan market and loan sales market), Mizuho Corporate Bank provides services including seminars, lectures and articles for publication not only for borrowers in these markets but also for other financial institutions and students. Also as part of its agent activities, Mizuho Corporate Bank has obtained ISO 9001 certification, and, through all these initiatives, is working to further the healthy expansion of market-based indirect finance.

• Mizuho Corporate Bank has created a global framework for conducting environmental due diligence under the Equator Principles for large-scale project finance undertakings. The activities focus especially on confirming that proposed projects take due consideration of social and environmental issues.

• As part of our efforts to address climate change issues, Mizuho Corporate Bank developed a carbon accounting system and assesses and discloses the amount of carbon dioxide released from power generation plants, which we extended credit to through project finance, and also the amount of carbon dioxide which has been reduced.

• We are upgrading our call center services in a number of areas, including increasing the number of “EB Service” help desk staff and aiming for immediate telephone response time.

• We have prepared samples of documents (applications, transfer request forms) required for opening accounts, registering changes and transferring funds.
  We are continuously working to improve the comprehensibility of forms to be completed by customers and our explanatory materials.